Returns & Exchanges
At Soap Cauldron, we want you to be completely satisfied with your natural skincare purchase. If you are not happy with your order, we accept returns on unopened and unused products within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the unused items in their original packaging to ensure they are protected during transit back to our workshop.
Ship It Back
Affix the provided shipping label or use a carrier of your choice to send the package to the return address provided in your authorization email.
Receive Your Refund
Once we receive and inspect your return, we will process a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing